Training, Learning and Performance Management Consulting

Needs based training and consulting that leads to high performance

Derek Stockley and his team provide Australia wide and international training, learning and performance management consulting services, with a focus on the essentials that dramatically affect human resource and organisational performance.

How can we help you to do more?

• in-house training for a group or training for an individual or a small group
  
• 2012 public training programs (All) or 2012 Public Training Courses Calendar - Australia (PDF).
  
• training needs analysis assistance
  
• customer service consulting assistance and customer service training.
  
• performance management consulting assistance.
  
• contact us to discuss your organisation’s human resource situation and needs.
  

Public training courses

Public courses in 2012 that feel like one-on-one training

Public Speaking and Presentation Skills Course in Melbourne.
Leadership Course - Melbourne, Sydney, Brisbane or London.
Communication/Interpersonal Melbourne, Sydney, Brisbane or London
Time Management Course - Melbourne, Sydney or Brisbane.
Selection and Interviewing Skills Course in Melbourne.
Facilitator Skills - Melbourne, Sydney, Brisbane or London.
Train the Trainer Course - Melbourne, Sydney, Brisbane or London.
Negotiation Skills Course - Melbourne.
Public Customer Service Course.

Training that responds to people from different backgrounds

Courses are suitable for the public and private sectors - small and large business (including SME’s), all branches of government and the not-for-profit sector. Derek also conducts management seminars at HR (human resource) conferences. He is available as a conference speaker.

"Train today, do more tomorrow"

These training programs provide immediate benefits. Many employees regard the commitment to training as a vital factor for 'employer of choice' status. Derek Stockley can respond to last minute training course attendance requests.

We take a comprehensive approach to all training programs. For more information, see Training Needs Analysis.

Who are we?

Derek Stockley Pty Ltd is based in Melbourne, Victoria. Derek Stockley, Director, leads a team of senior consultants and consultants that provide services throughout Australia and overseas.

• Find out about Derek’s training and consulting background. How does the team approach assignments? What do people say about training programs?
  
  
• Understand the client base and how client confidentiality is important.
  
  
• Review newsletter articles and/or human resource magazine articles.
  
  

In-house and public programs

Derek and the team combine Australia wide in-house training, coaching and consulting with public training programs in Melbourne, Sydney and Brisbane. The team works at both the individual and organisational level, helping business leaders to be more efficient and effective human resource managers. It is possible to respond to last minute training requests.

Key focus areas

Key focus areas are business leadership and management, employee engagement, personal and organisational productivity, customer service and training/presentation skills development. Derek and the team will work with you to implement strategies identified by the major thought leaders in these critical business resource areas.

What's new?

Newsletter - business focus, not self-promotion

Derek’s free email newsletter is suitable for anyone interested in improving performance. The current issue is: Intuitive design - ensuring your systems are easy to use

Each article provides expert human resource management information and tips. Unlike other consulting firms or training providers, you will not be bombarded with promotions. The newsletter covers key management thought - leaders will find the information helpful in achieving high performance levels.

For other thoughtful articles see High Performance Newsletter articles index.

Training makes a difference

Are you passionate about achieving high levels of performance? A good leader knows that beyond the basics of good business practice, it is essential to invest in human capital. The essential ingredient for truly successful organisations is highly skilled and motivated people working with good products and systems under strong business leadership.

Training courses and consulting

• Training courses and consulting services  - explains Derek’s range of training services and human resource options. If your business and/or people are not performing at peak performance levels, then Derek can work with you to assess the situation and outline an approach that helps your staff to be actively engaged in your business or organisation.
  
  

Performance management training and consulting

• Performance management training and consulting  - explains the training courses and consulting assistance available to manage performance of human resources. Although many organisations do not achieve the expected results from performance management systems, it is possible if you do it correctly. Derek can show you how to avoid the pitfalls many business leaders experience.
  
  

Customer service training and consulting

• Customer service consulting assistance - explains the range of consulting services available and customer service training including a specialised Public Customer Service Course.
  
  

Consulting and general information

• Services  - lists the areas covered (training, human resources, organisation and process review). Derek Stockley concentrates on training and consulting services that lead to significant improvements in human resource and organisational performance. His expertise makes a real difference to your people and organisation.
  
  
• Approach  - explains the consulting and practice management approaches. Derek has been using continuous improvement and quality approaches all his business life.
  
  
• Clients - explains the importance of client privacy and examples of industries, firms, organisations and human resources assisted. . Derek Stockley works with small (SME) and large organisations including well known national and international companies.
  
  
• Training  - an extensive range resources. In addition to explaining the services offered, this website provides a lot of information about good business practice and leadership. Derek Stockley is also available as a conference speaker.
  
  
• Resources  - a selection of expert resources - including links and human resource management articles. This helps you understand Derek Stockley. Many of the articles directly help you improve your performance, including the very popular Management Gurus resource.
  
  
• Articles  - a selection of articles on change and HR management topics from magazines and/or related conferences. See: Human resource management - an art, not a science - published in Business in Practice magazine.
  
  
• High Performance Newsletter articles , including: Employee Engagement, Customer Service, Business Systems, Communication, Human Resource Management, Management, Marketing, Motivation and Leadership, Personal Development, Time Management and Training. Each article is designed to be short, succinct and worthwhile in developing expertise. Most are suitable for aspiring or existing team leaders, managers, specialists, etc. in SME’s, business, government or non-profit organisations.
  
  
• Products  - a small range of human resources products and services available .
  
  
• Contact Details  - address, telephone, fax, email, and web site details. All the information you need, not just a 'contact us email form'. If it is important, you can ring Derek direct on his mobile phone.
  
  
• Definitions  - major human resource and management terms are defined.