Although some products are international, the business is Australian focused, aimed at providing externally sourced assistance to individuals and organisations. The approach involves working in partnership with individuals, developing skills and developing ownership of the changes being implemented. The purpose is to guide and facilitate, so that as each assignment is concluded, the work and direction set continues.
The business involves both training and consulting activities in specific areas. Outputs can include products, either for client use, for publication or direct sale.
does not do everything, but what is done, is done well;
does fulfil client needs and meet expectations; see: setting training and learning at the right level;
incorporates quality, benchmarking and best practice in all areas;
works in partnership, developing solutions rather than providing answers;
has broad experience which ensures each project heeds the 'big picture';
subscribes to high ethical standards.
The overall conduct of the practice includes:
response to client enquiries within specified time frames re: initial contact, preparation of project outlines;
project management processes;
training design which is specific to the identified needs of the client, professionally developed and presented and includes training needs analysis and evaluation processes when required;
use of appropriate technology and web based products appropriate for the client group;
requirement for principal to undertake professional and product development activities on a regular basis, including peer review where possible.
The business has a range of quality practices in place and is committed to a process of continuous improvement.
The overall approach to quality is shown on the attached flowchart. Programs and products are regularly reviewed and evaluated. As examples, see: customer feedback and testimonials