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Training, facilitation and consulting case studies

Derek Stockley provides training and consulting services for small and large business, companies, government and organisations . Each assignment is different.

The links on this page (by topic) provide access to case studies where Derek has worked with a client to identify training needs and provide a training solution. The case studies provide some insight into how Derek applies his knowledge and experience to the wide variety of clients he works with.

To see a case listing by type, see Case study listing by type - in-house and on demand training.

Derek sometimes declines assignments, see the: "Not necessary" Case study where Derek determined that training was not required - even though the potential client had requested it.

Time management/work-life balance

In-house course - department team - explains how a time management and work-life balance program covered team development as well.

Half-day time management seminar - a time management presentation to over 30 people.

Customer service

Customer service training - outlines a customer service training program for call centre staff.

Dealing with difficult customers - outlines a specialised customer service training program.

Leadership

Leadership and supervisory training - outlines an inhouse training program based on participant and company needs.

Leadership and team development - outlines a leadership development training program that also included team development.

Presentation skills

Training and coaching in public speaking and presentations - multiple examples of small group coaching and training.

Training and coaching in presentations and facilitation - shows how personal coaching can include more than training and development, in this case marketing advice.

Train the trainer

Computer system train the trainer - trainer development skills for "superusers" providing training associated with the introduction of a new computer system.

Train the trainer and public speaking skills - training and presentation skills training and coaching with one senior manager.

Train the trainer for software companies - two independent, but related companies join forces to receive train the trainer training.

Facilitation training

In-house facilitation training - specialised facilitation training course for project managers.

Training and coaching in presentations and facilitation - shows how personal coaching can include more than training and development, in this case marketing advice.

Further information

Individuals or groups of four or less can register their interest for the on-demand service at: On-demand Service Registration or learn more about it at: On-demand Training and Coaching Explanation.

Companies and other organisations with five or more to be trained can request further information and a quotation through the in-house training request page or learn more about inhouse training at: in-house training explanation.

Client information is at: client listing and client privacy and confidentiality.

Public training courses are listed at Melbourne short training courses.

For training consulting, see: Training Courses and Consulting.

This page last modified on 4 October 2005.