Home > Training and Consulting Services > Casestudy Topics >

In-house leadership and supervision training

Derek Stockley provides training programs based on actual training needs.

This case study is about leadership training. To attend a public team leadership course, see Melbourne leadership short course.

Two training needs identified

The leadership training was one half of the training conducted for this client. A customer service training program was also conducted.

The company is a major distributor of its product type in Australia. The chief executive identified two training needs - customer service and leadership development.

A detailed training needs analysis was conducted. To maximise the benefits, and to limit staff withdrawal from frontline service, the customer service training was conducted in the morning and the leadership training in the afternoon. This was over a three week period.

Te customer service proragram is explained fully at: customer service training program.

The leadership training brought all the supervisory and management staff together. Some had participated in management training previously, some experienced it for the first time.

The program covered teams, team leader roles, performance management, communication, motivation, delegation, leadership and time management.

The practical nature of the training meant that participants were able to apply the training immediately. In fact, participants reported on successful incidents that had occurred between the training sessions.

As an in-house program, participants benefited from the open sharing of experiences and ideas. A side benefit of the training was the development of team spirit and the resulting effect on team morale.

All training programs conducted by Derek are individually designed to meet the particular needs and circumstances of the participants.

This is one example of how Derek Stockley’s experience adds to his training and consulting work. For other examples, see: training and consulting case studies.

For information about clients and testimonials, see clients and testimonials.

If you have four or less people to be trained, see: On-Demand Training Explanation or to obtain a quote or register your interest, see: On-Demand Training Registration.

If you are interested in organising an inhouse training program for your company or organisation, see: Inhouse Training Explanation or to make an enquiry, select: Inhouse Training Enquiry.

Public courses are shown at: Melbourne Public Training Courses, including the Public Team Leadership Course.

If you require consulting assistance, or telephone or write to Derek Stockley at Contact Details.

For more information about Derek Stockley's performance management services, select: Performance Management Services.

This page was last modified on 4 July 2005.