Training - communication, interpersonal skills and negotiation courses - Melbourne, Victoria, Australia

<body> <table cellspacing="0" cellpadding="0" width="100%" border="0"> <tr> <td width="85%"> <p><a href="../home.html" target="_top">Home</a> > <a href="../h-training-courses.html" target="_top">Training Courses</a> > <a href="training-topics-h.html" target="_top">Training Topics</a> ></p></td> <td width="15%" valign="top"> <a href="#bottom"><script language="javascript" type="text/javascript" src="downseo.js"></script></a> </td> </tr></table> <hr /> <table cellspacing="0" cellpadding="5" width="100%" border="0"> <tr> <td width="*"> <h1>General Skills Training Courses - improving personal productivity</h1> </td> <td width="150" valign="top"> <a href="general-training-c.html" target="top"><script language="javascript" type="text/javascript" src="../scripts/pft.js"></script></a></td> </tr></table> <hr /> <table cellspacing="0" cellpadding="5" width="100%" border="0"> <tr> <td width="100%" valign="top"> <p>  <a href="time-management.html" title="Links to Time Management training page">Time Management</a>    <a href="#list2" title="Links to this section below">Communication<img align="middle" width="21" height="21" alt="Go to this item on this page" border="0" src="../images/downpage.gif" /></a>     <a href="#list4" title="Links to this section below">Negotiation<img align="middle" width="21" height="21" alt="Go to this item on this page" border="0" src="images/downpage.gif" /></a>    <a href="presentation-skills.html" title="Links to Presentation Skills page">Presentation</a> </p> </td> </tr></table> <hr /> <table cellspacing="0" cellpadding="0" width="100%" border="0"> <tr> <td width="*"> <p class="explain"><a href="../hbackground.html" target="_top">Derek Stockley</a> provides specific training in <a href="time-management.html" title="Links to Time management training page">time management</a> and personal effectiveness; communication and interpersonal skills, negotiation skills and <a href="presentation-skills.html" title="Links to Presentation Skills page">presentation skills</a>. The training can be for small and large business, companies, government and organisations. The emphasis can be on the theory or practical aspects, or a combination of both.</p> <p>Each topic is related to the other. Although presented as individual topics, these and other similar topics can be combined in a general or management development program. <br /><br /></p> </td> <td width="150" valign="top" class="greywhite"><div class="greywhite" ><br />Introduction to general training topics </div></td></tr></table> <table cellspacing="0" cellpadding="5" width="100%" border="0"> <tr> <td width="*"> <a name="list2"></a><h2>Communication and interpersonal skills</h2> <h3>Dealing with others effectively</h3> <p>Typical programs are one or two day courses. If appropriate, some may have a <a href="../blended-learning.html" title="Explanation of blended learning approach with examples.">blended learning</a> design, combining "training room" learning with other activities.</p> <p>Participants typically hold customer service or team leader/management positions which involve extensive dealings with people. The programs are designed to assist staff in their day to day activities. They help achieve happy and harmonious workplaces and effective and efficient customer service.</p> <p>Such programs can also be called soft skills programs. </p> <p>Topics can include: </p> <p><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Methods of communication and pitfalls <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>How to achieve effective communication <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Effective listening techniques <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>How to deal with different situations <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Dealing with difficult people <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Dealing with people under stress <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Interpersonal techniques <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Assertiveness skills <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Counselling skills </p> <p>Each program is individually designed to meet the needs of the participants, as needs can vary significantly between organisations.</p> <p>For further information, or to register your interest, go to: <a href="#list5" title="Links to this section below">Enquiry<img align="middle" width="21" height="21" alt="Go to this item on this page" border="0" src="images/downpage.gif" /></a><br /><br /></p> <td width="150" valign="top" class="greywhite"><div class="greywhite" ><br /><br /><br />Communication skills<br /><br />Interpersonal effectiveness<br /><br />Tailored to training need</div></td></tr></table> <table cellspacing="0" cellpadding="5" width="100%" border="0"> <tr> <td width="*"> <a name="list4"></a><h2>Negotiation skills training</h2> <h3>Negotiating effectively</h3> <p>Typical programs are one or two day courses. If appropriate, some may have a <a href="../blended-learning.html" title="Explanation of blended learning approach with examples.">blended learning</a> design, combining "training room" learning with other activities.</p> <p>Participants typically hold professional, project, administrative, marketing and/or team leader/management positions that require regular negotiating.</p> <p>Negotiation topics can include: </p> <p><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Negotiation concepts <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Steps in negotiating <br /><script language="javascript" type="text/javascript" src="../scripts/dotpoint.js"></script>Negotiation techniques and strategies </p> <p>Each program relates to the needs of the group. A heavy emphasis is placed on activities and exercises designed to develop and refine skills.</p> <p>These programs help staff in their business dealings, increasing the likelihood of successful negotiating outcomes.<br /><br /></p> <td width="150" valign="top" class="greywhite"><div class="greywhite" ><br /><br /><br />Negotiation skills tailored to training need</div></td></tr></table> <table cellspacing="0" cellpadding="5" width="100%" border="0"> <tr> <td width="*"> <a name="list5"></a><h2>Further information</h2> <p>See also: <a href="time-management.html" title="Links to Time Management training page">Time Management</a> and <a href="presentation-skills.html" title="Links to Presentation Skills page">Presentation Skills</a>, which also come under the general training heading. </p> <p>Individuals or groups of four or less can register their interest or learn more about the on-demand service at: <a href="on-demand-h.html" target="_top">On-demand Service Explanation</a> or register directly at <a href="on-demand-e.html">On-demand Training Registration</a>.</p> <p>Companies and other organisations with five or more to be trained can request further information and a quotation through the <a href="in-house-training-e.html" target="_top">in-house training request</a> page or learn more about inhouse training at: <a href="in-house-training-h.html" target="_top">in-house training explanation</a>.</p> <p>For training consulting, see: <a href="../h-training-courses.html" target="_top">Training Courses and Consulting</a>.<br /></p> </td> <td width="150" valign="top" class="greywhite"><div class="greywhite" ><br /><br />Options available</div></td></tr></table> </body>