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Success with performance management systems relies on good design and implementation.
Many factors need to be considered. They include morale and organisation culture, other HR (human resources) practices and policies, business competitiveness and market conditions and employee "readiness" for either a new or a revised performance system.
New design or redesign?
A good performance management system is designed from the "bottom up" - that is, the organisational context provides the basis for the framework development.
New systems are easier, i.e. if a performance management system has not previously operated. There is no negative "baggage".
More often, a redesign is undertaken to overcome problems that occurred in the previous implementation.
Design or redesign responsibility
In many organisations, particularly subsidiaries of larger companies, the system is implemented as a corporate initiative. Local management and local human resource managers may be charged with the responsibility for local implementation. Modification to suit local conditions may or may not be an option.
The better situation is design responsibility established at the local level based on a corporate framework.
System technology
Many systems are paper based. Others have created a computerised paperwork system. Others have a technology based system, particularly those using 360 degree feedback mechanisms.
Human resource policies/legal framework
Every performance management system needs to incorporate organisational values and statutory requirements, e.g. discrimination and equity guidelines, etc.
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